Warranty and complaints

Warranty and Complaints

At [Your Business] we strive to deliver high quality products, including our hydrogen water bottle. We understand that it is important that you are happy with your purchase. That is why we offer a guarantee and a clear procedure for filing complaints.

Warranty

Our hydrogen water bottle comes with a 2-year warranty. This warranty covers manufacturing defects and material defects. If you experience a problem that falls under this warranty, please contact us at info@hidro.nl. We will process your request as soon as possible.

Complaints

If you have a complaint about our water bottle or our service, we would like to hear from you! We are here to help you and strive for a quick solution. Follow these steps to file your complaint:

  1. Contact Us: Send an email to info@hidro.nl. Please include your order number and a clear description of the problem in your message.

  2. Confirmation: We will confirm your complaint within 2 working days and propose a solution.

  3. Solution: Depending on the nature of the complaint, we can offer repair, replacement or a refund.

We value your feedback and are committed to improving our products and service. Your satisfaction is our priority!

frequently asked questions

FAQ

What does your company offer?

Hidro offers a range of innovative products focused on health and wellness. From high-quality hydrogen water bottles to portable blenders, our products are designed to optimize your hydration and nutritional intake. We strive for sustainability and customer satisfaction, so you can enjoy a healthy life wherever you are.

How can I contact your customer service?

You can contact our customer service via info@hidro.nl We aim to respond within 24 hours

When can I reach your customer service?

Our customer service is available to help you from Monday to Friday from 10:00 to 17:00, and on weekends from 12:00 to 15:00

When can I expect my order?

At Hidro we strive to process your order as quickly as possible. We will pack your order within 1 business day and ship it immediately. You can expect your order within 2-3 business days after shipping. We do our best to ensure that you can enjoy your new products quickly and efficiently!

Can I return my order?

Yes, you can return your order, but there are some important points to keep in mind according to Dutch law and hygiene rules.

By law, you have the right to cancel your purchase within 14 days. However, for certain products, such as hygiene products or products that cannot be returned for health reasons, the right of withdrawal may be excluded if the seal has been broken. This means that if you have opened a product that can no longer be returned for hygiene reasons, we unfortunately cannot accept it.

If you have any questions about the returns process or if you would like to know if your specific product is eligible for return, please contact us. We are happy to help!

What payment methods do you accept?

At Hidro we offer different payment methods to make it as easy as possible for you. You can pay with:

- iDEAL: For fast and secure payments via your own bank.
- Credit Card: We accept major credit cards such as Visa and MasterCard.
- PayPal: For secure online payments.
- Bancontact: For our customers in Belgium.
- Afterpay: For paying for your order afterwards.

All our payment methods are safe and reliable, so you can shop with peace of mind. Do you have any questions about the payment options? Feel free to contact us!