Privacy Statement

Privacy Policy

Last update: 15-10-2024

We at Hidro. are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store and share information that we collect when you visit our website www.hidro.nl or use our services.

1. Information we collect

We may collect the following types of information:

  • Personal Information: Information you voluntarily provide to us, such as your name, email address, telephone number, and shipping address when you place an order or sign up for our newsletter.
  • Non-Personal Data: Information collected automatically such as your IP address, browser type, device information, and the pages you visit on our website.

2. How we use your information

We use your data for the following purposes:

  • To process and manage your order.
  • To communicate with you about your order and our products.
  • To send you information and updates about our products and offers, if you have opted in to receive this information.
  • To improve our website and optimize your user experience.

3. Sharing your data

We do not share your personal information with third parties, except in the following situations:

  • With service providers who help us run our business, such as payment processors and shipping companies. These parties have access to your information only to perform their duties.
  • When this is required by law, for example to comply with a legal obligation or to protect our rights.

4. Security of your data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot therefore guarantee the absolute security of your data.

5. Your rights

You have the right to:

  • Request access to the personal data we hold about you.
  • To correct or delete your data.
  • Unsubscribe from our marketing communications by following the instructions in the communication or by contacting us.

6. Cookies

Our website uses cookies to improve your experience. Cookies are small text files that are stored on your device. You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website. We encourage you to periodically review this page for the latest information on our Privacy Policy.

8. Contact

If you have any questions or comments about this Privacy Policy, please contact us at:

  • Email: [your email address]
  • Phone: [your phone number]
  • Address: [your address]

frequently asked questions

FAQ

What does your company offer?

Hidro offers a range of innovative products focused on health and wellness. From high-quality hydrogen water bottles to portable blenders, our products are designed to optimize your hydration and nutritional intake. We strive for sustainability and customer satisfaction, so you can enjoy a healthy life wherever you are.

How can I contact your customer service?

You can contact our customer service via info@hidro.nl We aim to respond within 24 hours

When can I reach your customer service?

Our customer service is available to help you from Monday to Friday from 10:00 to 17:00, and on weekends from 12:00 to 15:00

When can I expect my order?

At Hidro we strive to process your order as quickly as possible. We will pack your order within 1 business day and ship it immediately. You can expect your order within 2-3 business days after shipping. We do our best to ensure that you can enjoy your new products quickly and efficiently!

Can I return my order?

Yes, you can return your order, but there are some important points to keep in mind according to Dutch law and hygiene rules.

By law, you have the right to cancel your purchase within 14 days. However, for certain products, such as hygiene products or products that cannot be returned for health reasons, the right of withdrawal may be excluded if the seal has been broken. This means that if you have opened a product that can no longer be returned for hygiene reasons, we unfortunately cannot accept it.

If you have any questions about the returns process or if you would like to know if your specific product is eligible for return, please contact us. We are happy to help!

What payment methods do you accept?

At Hidro we offer different payment methods to make it as easy as possible for you. You can pay with:

- iDEAL: For fast and secure payments via your own bank.
- Credit Card: We accept major credit cards such as Visa and MasterCard.
- PayPal: For secure online payments.
- Bancontact: For our customers in Belgium.
- Afterpay: For paying for your order afterwards.

All our payment methods are safe and reliable, so you can shop with peace of mind. Do you have any questions about the payment options? Feel free to contact us!