Return Policy

Hidro.nl Return Policy

Welcome to Hidro's Returns Policy! We strive to make your experience with us as smooth as possible. Below you will find all the information about product returns and refunds.

Returns and returns

  • You have the right to return your order within 30 days of receipt.
  • For returns within this period, please contact our customer service via info@hidro.nl
  • The costs for returning products are at the expense of the customer, unless the item is defective.
  • If the item is defective, we will pay the return costs.

Refunds

  • Once we have received and inspected the returned products, we aim to process the refund within 5 days.
  • The refunded amount will be credited back to the payment method used for the original order.

Returns Policy

  • Returns must be shipped in the original packaging, including all accessories.
  • The item must not be used and must be returned in the same condition as when it was received.
  • Please ensure that the returned item is properly packaged to prevent damage during transport.

Responsibility and recommendations

  • We are not responsible for delays or damage during transit of returned items.
  • We recommend that you check the return package within 24 hours of receipt and contact us immediately if there are any problems.

Contact Us

If you have any questions about our returns policy, please do not hesitate to contact us at info@hidro.nl. We will do our best to answer all your questions as quickly as possible.

Thank you for your trust in Hidro! We strive to make your shopping experience as pleasant as possible.

This policy is effective as of 11/01/2024.

frequently asked questions

FAQ

What does your company offer?

Hidro offers a range of innovative products focused on health and wellness. From high-quality hydrogen water bottles to portable blenders, our products are designed to optimize your hydration and nutritional intake. We strive for sustainability and customer satisfaction, so you can enjoy a healthy life wherever you are.

How can I contact your customer service?

You can contact our customer service via info@hidro.nl We aim to respond within 24 hours

When can I reach your customer service?

Our customer service is available to help you from Monday to Friday from 10:00 to 17:00, and on weekends from 12:00 to 15:00

When can I expect my order?

At Hidro we strive to process your order as quickly as possible. We will pack your order within 1 business day and ship it immediately. You can expect your order within 2-3 business days after shipping. We do our best to ensure that you can enjoy your new products quickly and efficiently!

Can I return my order?

Yes, you can return your order, but there are some important points to keep in mind according to Dutch law and hygiene rules.

By law, you have the right to cancel your purchase within 14 days. However, for certain products, such as hygiene products or products that cannot be returned for health reasons, the right of withdrawal may be excluded if the seal has been broken. This means that if you have opened a product that can no longer be returned for hygiene reasons, we unfortunately cannot accept it.

If you have any questions about the returns process or if you would like to know if your specific product is eligible for return, please contact us. We are happy to help!

What payment methods do you accept?

At Hidro we offer different payment methods to make it as easy as possible for you. You can pay with:

- iDEAL: For fast and secure payments via your own bank.
- Credit Card: We accept major credit cards such as Visa and MasterCard.
- PayPal: For secure online payments.
- Bancontact: For our customers in Belgium.
- Afterpay: For paying for your order afterwards.

All our payment methods are safe and reliable, so you can shop with peace of mind. Do you have any questions about the payment options? Feel free to contact us!