About us
Welcome to Hidro! We are a young, dynamic company that stems from a passion for quality, sustainability and customer satisfaction. Our goal is not only to offer products, but also to contribute to the health and well-being of people. We believe that everyone has the right to a good and healthy life, and that motivates us to offer you the best products.
At Hidro we strive for 100% customer satisfaction, with special attention to the sustainability of our products. By choosing environmentally friendly options, we hope to contribute to a better world for everyone. Our team consists of passionate professionals who know what they are doing and are committed to providing you with the best possible service.
We have a wide range of products that support your health and spend a lot of time optimizing our services. We do everything we can to process your orders quickly and efficiently, so that you can enjoy your purchases without hassle.
Your feedback and suggestions are very important to us. We want to not only meet your expectations, but also exceed them. If you have ideas, feedback or just a question, please do not hesitate to contact us. Together we will build a strong relationship!
If you have any questions or comments, the best way to reach us is via info @hidro .nl . Our team is ready to answer you within 24 hours.
Email address: info@hidro.nl
Phone: +316
Address..
Opening hours:
Monday to Friday: 09:00 - 17:00
Saturday and Sunday: 10am - 5pm
Thank you for your trust in Hidro. We look forward to serving you and working together to create a healthier life!
frequently asked questions
FAQ
What does your company offer?
Hidro offers a range of innovative products focused on health and wellness. From high-quality hydrogen water bottles to portable blenders, our products are designed to optimize your hydration and nutritional intake. We strive for sustainability and customer satisfaction, so you can enjoy a healthy life wherever you are.
How can I contact your customer service?
You can contact our customer service via info@hidro.nl We aim to respond within 24 hours
When can I reach your customer service?
Our customer service is available to help you from Monday to Friday from 10:00 to 17:00, and on weekends from 12:00 to 15:00
When can I expect my order?
At Hidro we strive to process your order as quickly as possible. We will pack your order within 1 business day and ship it immediately. You can expect your order within 2-3 business days after shipping. We do our best to ensure that you can enjoy your new products quickly and efficiently!
Can I return my order?
Yes, you can return your order, but there are some important points to keep in mind according to Dutch law and hygiene rules.
By law, you have the right to cancel your purchase within 14 days. However, for certain products, such as hygiene products or products that cannot be returned for health reasons, the right of withdrawal may be excluded if the seal has been broken. This means that if you have opened a product that can no longer be returned for hygiene reasons, we unfortunately cannot accept it.
If you have any questions about the returns process or if you would like to know if your specific product is eligible for return, please contact us. We are happy to help!
What payment methods do you accept?
At Hidro we offer different payment methods to make it as easy as possible for you. You can pay with:
- iDEAL: For fast and secure payments via your own bank.
- Credit Card: We accept major credit cards such as Visa and MasterCard.
- PayPal: For secure online payments.
- Bancontact: For our customers in Belgium.
- Afterpay: For paying for your order afterwards.
All our payment methods are safe and reliable, so you can shop with peace of mind. Do you have any questions about the payment options? Feel free to contact us!